SHIPPING TIME

 TO   NORMAL
 USA
  2-4 weeks
 CA, AU, UK, NZ   2-4 weeks
 Worldwide

  3-6 weeks

 

WHEN WILL YOU SHIP MY ITEMS? All items are subject to a handling period before they are dispatched. 99% of orders leave the warehouse within 3-5 days of payment. We will notify you by email when your items have been shipped.


WHEN WILL I RECEIVE MY ITEM(S)?


WHERE ARE MY ITEMS COMING FROM?

Our specialty items are directly shipped from warehouses located in China and United State.

 

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries. If you have any other questions, please email support at support@activelemon.com and we will do our best to help you out.

 

WHERE DO I TRACK MY ORDERS?

You can track your order through our website with the tracking code provided. 

 

HOW CAN I CANCEL MY ORDER? 

I DO NOT HAVE CREDIT CARD AND PAYPAL ACCOUNT, ANY ALTERNATIVE PAYMENT?

You could purchase with a Debit Card through Paypal as a guest.

Choose Paypal as your payment method and once you are redirected to PayPal, select the option to "Pay With Debit or Credit Card" (as shown below).

You'll then be prompted to fill in your billing and Debit/credit card information.

 

HOW SECURE IS MY PERSONAL INFORMATION?

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

I ACCIDENTALLY PROVIDED THE WRONG SHIPPING ADDRESS!

If you catch this error quickly, and if we haven't shipped your order yet, please contact us at support@activelemon.com  with your order number and the correct mailing address. We'll make the change on our end and ship to your new address. If we've already shipped your order to the incorrect address you accidentally provided, we'll have to wait for the order to be returned to us and you'll need to pay for re-shipping the item to your new address. In either scenario, please email us with your order info and new address!

 

THE TRACKING INFORMATION HASN'T UPDATED IN A LONG TIME. 

Unfortunately, We only see the same tracking information as you. In some cases, international orders can take up to 4 weeks to clear customs. If the tracking information was last departed from the warehouse and has not updated recently, it is more than likely still making its way overseas. Once it arrives at that next overseas destination, the package will be scanned and the tracking information will update. If it has been over 4 weeks since it has been updated, let us know and we can try shipping your order again.

TAXES & DUTIES

- We are not responsible for international taxes, duties or customs fees, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded. 


RETURNS 

*Customer will have to cover their own shipping cost. 

**For damaged goods, please contact support with a picture of the damage to get a replacement.